Privacy Policy

Introduction

ClickHomes AI ("we," "our," or "us") operates a real estate analytics platform serving Milton and the Greater Toronto Area (GTA). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website (clickhomes.ai) and services.

By using our Services, you consent to the collection and use of your information as described in this Policy. If you do not agree, please do not use our Services.

Information We Collect

Personal Information You Provide

When you register for an account or use our Services, we collect:

• Contact Information: First name, last name, email address, phone number
• Account Credentials: Password (encrypted)
• Property Preferences: Saved searches, property saves, comparison lists
• Inquiry Information: Messages, property inquiries, callback requests
• Financial Information: Information you enter into calculators (not stored permanently)

Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: Browser type, operating system, screen resolution
• Usage Data: Pages visited, features used, time on site
• Location Data: General geographic location (city/region level)
• Referral Information: How you found our website
• Session Data: Anonymous session identifiers for analytics

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences and saved properties
• Analyze website traffic and usage patterns
• Improve our Services and user experience

You can control cookies through your browser settings. Disabling cookies may affect functionality of certain features.

How We Use Your Information

We use your personal information to:

Information Sharing & Disclosure

When We Share Information

We may share your personal information with:

• Real Estate Professionals: When you submit an inquiry, request a showing, or ask to be contacted, we share your contact information with relevant licensed real estate agents or brokerages.
• Service Providers: Third parties who help us operate our Services (hosting, analytics, email delivery) under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or government request, or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to you).

TREB & CREA Data Privacy

Property listing data is provided under license from the Toronto Regional Real Estate Board (TREB) and the Canadian Real Estate Association (CREA). This data is used solely to provide our Services and is subject to their respective data use agreements.

Your registration as a VOW (Virtual Office Website) user is required to access sold property data in compliance with TREB rules. We maintain records of user registrations as required by these agreements.

Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure password hashing (bcrypt)
• Regular security audits and monitoring
• Access controls limiting employee access to personal data
• Secure cloud infrastructure with Canadian data residency

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as:

• Your account remains active
• Necessary to provide our Services
• Required by law or regulation (e.g., VOW registration records)
• Needed to resolve disputes or enforce agreements

• Active account data: retained while your account is active
• Anonymous session data: up to 90 days, then deleted or anonymized
• AI chat history: up to 90 days for guests; up to account deletion + 30 days for registered users
• VOW registration records: retained as required by TREB/CREA rules (typically 3 years)

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or regulation.

Your Privacy Rights

Under Canadian privacy law (PIPEDA), you have the right to:

To exercise these rights, contact us at privacy@clickhomes.ai. We will respond within 30 days as required by PIPEDA. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada.

Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Data Storage & International Transfers

Your personal information is stored on servers located in Canada. Some service providers may process data in other jurisdictions. Where data is transferred outside Canada, we ensure appropriate safeguards are in place to protect your information in accordance with PIPEDA.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending an email notification for material changes

Contact Our Privacy Officer

For questions about this Privacy Policy or to exercise your privacy rights, contact:

You may also file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca if you believe your privacy rights have been violated.