What we hold
| If you | We store |
|---|---|
| Browse signed out | Your shortlist and search in this browser only. Nothing identifies you. |
| Create an account | Your email, name, and the searches, shortlists and scenarios you save. |
| Ask for a report by email | Your email, the tool you used and the scenario, so an agent can follow up usefully. Stated on the form before you send it. |
| Submit a contact form | Everything in the form, plus the page you came from and the scenario on screen. |
Email you can expect, and only this
- The report or estimate you asked for, once.
- Alerts you set up yourself, at the frequency you chose.
- A reply from an agent, if you asked to be contacted.
- Account mail — password resets and address verification — which is not marketing and has no unsubscribe, because it is how you keep control of your account.
Deleting your account
Ask from your account settings and we remove your profile, saved searches, shortlists and scenarios. Where a lead has already been passed to a brokerage, that brokerage holds its own record under its own obligations, and you would need to ask them directly — we cannot delete data on another company’s behalf, and we would rather say so than imply otherwise.