The assistant answers questions about listings, areas and the tools, and it will keep a visitor moving at two in the morning. What it does not do is negotiate, give advice about a transaction, or commit you to anything.
Stepping in
Watch the inbox for handoff signals
A visitor asking about a specific property twice, asking to book something, or asking anything about price strategy is a conversation that should become yours.
Chat inboxRead the transcript before you type
The visitor has already explained themselves once. Opening with a question they have answered is the fastest way to lose the thread.
Take over explicitly
The visitor is told a person has joined. Silently switching voices mid-conversation reads as a bait, and they notice.